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In recent years, businesses of all sizes are racing to adopt artificial intelligence (AI) agents and chatbots to serve theirRead More -
As we at DEMETER continue to empower our clients in transforming their Customer Experience (CX) journey, one truth becomes clearerRead More -
In today’s hyperconnected world, Customer Experience (CX) has become the key differentiator between brands that lead and those that lag.Read More -
If your business is using Zendesk to manage customer service, you might have already faced a common challenge: Once aRead More -
At DEMETER ICT, we’ve worked with many clients across Asia who use Zendesk as their primary customer service platform. ZendeskRead More -
In today’s fast-paced digital world, customers expect convenience, personalization, and consistency — no matter which channel they use. Businesses thatRead More -
Transform In-App Support into a Seamless Experience In today’s mobile-first world, customers expect instant, frictionless, and personalized service—without leaving theRead More -
Recently, DEMETER ICT, in collaboration with Shopify, hosted an online seminar titled “Winning with Brand.com & Marketplaces,” which can beRead More -
In today’s world, where artificial intelligence is transforming every industry, Customer Experience (CX) has become the core battlefield of businessRead More -
Southeast Asia’s e-commerce hit US$128B in 2024 — Shopee still leads, Lazada turns profitable, and TikTok Shop is rewriting theRead More -
What is Zendesk AI Agent Advanced Zendesk offers a tiered approach to its AI bot/automation capabilities for customer service. TheRead More -
One of the most important strategies that every organization should focus on is Customer Experience (CX).According to Zendesk’s CX TrendsRead More
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