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Let’s be honest—employee expectations have evolved. It’s no longer enough for HR to just manage paperwork or respond to time-offRead More -
Nowadays, customers expect quick and seamless interactions with businesses. Gone are the days of long wait times and frustrating back-and-forthRead More -
AI in customer service has come a long way. What started as simple, rule-based chatbots has now evolved into intelligentRead More -
Customer expectations have never been higher. People want quick, seamless, and personalized support across multiple channels, and businesses that can’tRead More -
AI is no longer just a futuristic buzzword—it’s actively shaping the way businesses interact with their customers. In 2025, theRead More -
The way we move people and goods is changing fast, and artificial intelligence (AI) is leading the charge. Whether it’sRead More -
AI is revolutionizing the way businesses operate, especially when it comes to customer service. From answering inquiries to analyzing customerRead More -
Artificial intelligence (AI) is transforming the way businesses operate, making everything from customer support to data analysis faster and moreRead More -
Zendesk received the THAILAND’s MARTECH AWARDS 2025 in the Customer Service category, voted by businesses as the best solution toRead More -
Personalization is now a requirement, not a luxury, in today’s fast-paced, customer-centric environment. Customers want more than just good service;Read More -
Artificial intelligence (AI) is changing the face of customer service, but not in the way some might think. Rather thanRead More -
Retailers today face a tough balancing act. On one hand, customers expect fast, personalized service at every turn. On theRead More
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