Supalai Public Company Limited – Trust in Google G Suite Supalai Company Limited, one of the largest real estate development companies in Thailand, recognized the importance of reducing corporate cost and work qualities by started to use Google G Suite in 2016. The company was listed on the Stock Exchange of Thailand. Has visions to be a leader in creating innovation and adding value, which can be seen that every project of Supalai would deliver good quality residences to customers by operated with effective cost management and created the highest value for customers. Plus, Supalai still generated good returns...
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Case Study | G Suite What they want to do Improve email stability and reliability Meeting arrangement via calendar Easy Collaboration among the functions and remote sites. What they did Chose to G-Suite for better communication and collaboration across locations. What they achieved Stable and reliable email system that allows easy access. Reduce the cost of software license, worksheet, office system and file server. Better collaboration across all organizational units. Better communication nationwide by G Suite. About Demeter ICT Company Limited Demeter ICT is a Google Cloud Partners, specializing in G Suite. With workplace transformation expertise, Demeter ICT not...
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Teerachai Steel Corporation: Transforming the workplace collaboration by G Suite
Case Study | G Suite What they want to do Improve working processes among the staffs across a company. Eliminate the non-valued workload inside an organization. Get rid of information and content silo and move to “Single Source of Truth” approach. Access organization data from anywhere, anytime and any device. Have a better communication among the team members and across the locations. What they did Switched to G Suite for better collaboration across the organization with new designed business processes. What they achieved Better streamlining business processes in place. Less paper works among the team members. The new processes...
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The Zendesk Benchmark: how established companies win with digital transformation
When customers speak with companies, they want to do so with the same digital channels they use to communicate with friends and family. And they expect the experience to be effortless. This expectation is just one aspect of the digital disruption that is upending how legacy enterprise companies do business. The stakes for these companies have never been higher, particularly when many emerging players have already mastered the quickly evolving digital landscape. With data from the Zendesk Benchmark, our crowdsourced index of customer service interactions from more than 45,000 companies using Zendesk across the globe, we identified what separates...
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The Zendesk Benchmark: how fast-growing digital natives can innovate and scale
Enterprise companies that have already adopted digital technology face a unique set of opportunities and challenges. Often born digital, they tend to be comfortable viewing their support software as a platform that can be extended using apps, APIs, and integrations. Which is an advantage, considering the extremely high ticket volumes they handle, and their customers’ expectations of an effortless support experience. With data from the Zendesk Benchmark, our crowdsourced index of customer service interactions from more than 45,000 companies using Zendesk across the globe, we identified what separates customer experience leaders from the rest to pinpoint recommendations for large...
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Introducing Answer Bot
Customer should have the chance to choose the easiest path to whatever their goal is. Usually this means solving their problem quickly and on their own. According to Zendesk, 76 percent of customers prefer to find an answer to their question alone, as opposed to speaking with a customer support agent. One way for this, is through AI chatbots. One such tool is the the Zendesk Guide Answer Bot! It’s a great tool for customers to find an answer to their question even faster. Answer Bot uses machine learning to respond to questions with content from your knowledge base. Answer...
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Communicate more effective with Google G Suite
Google G suite offers companies a very powerful cloud-based business tools. Nowadays it doesn’t matter anymore whether you are at work, at home or on the other side of the globe, because with G Suite you can always do your work and communicate with your coworkers regardless of your current location or device. Also with these tools your companies can improve their working and make it more profitable and easier. In this article we are going to tell you few tips about how to use all these great tools to make your communication with your colleagues, customers and others...
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Better communication with Google Hangouts Chat
Hangouts Chat is Google G Suite’s new business-focused chat tool. Much like classic Google Talk text chat and Hangouts video calls, the new Hangouts Chat is an easy way to discuss with others. Teams can communicate in group chat and one-to-one messages. By being directly integrated into all the Google services businesses are already using, like Drive and and Google Calendar, Hangouts Chat can streamline tasks like file sharing and scheduling meetings. It also supports integrations with third-party apps and bots. Hangouts Chat is included with every paid G Suite account, so if your company’s using Gmail for your...
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How to support your robot coworker
When does artificial intelligence stop being more of a tool and become more like a coworker? Machines can already drive, hold conversations and even give witty answers, like Apple’s Siri for example. A majority of mature organisations have invested, or plan to invest in artificial intelligence in the near future, so it’s a matter of time before robots become our work buddies. AI will help make workflows more reliable, giving people more time to focus on human-centric tasks, and put the organization on the forefront of innovation. In order to learn to work alongside robot co-workers, both sides are...
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