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When it comes to online customer service, the fundamentals remain the same while many of the specifics undergo dramatic changes.Read More -
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Companies like Uber and Square are innovative digital companies, that utilize a secret weapon in their industry – empathy. CompaniesRead More -
Zendesk offers different pricing plans for its various modules. Plans are month-to-month or annual. Annually billed options are always littleRead More -
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Customer Relationship Management (CRM) software allows companies to stay close to their customers by managing the relationship in all aspects.Read More -
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It is known that self-service helps in scaling support operations, and that self-service portals keep customers happy. You might haveRead More -
SEO, Search engine optimization, isn’t it something your marketing department is always interested in? For long time that have beenRead More -
During company growth and rapid change, it is important to keep delivering exceptional customer service. The key for doing thisRead More
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