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Customer Relationship Management (CRM) software allows companies to stay close to their customers by managing the relationship in all aspects.Read More -
Nowadays customers are becoming more and more demanding. Making business is also becoming increasingly international. It is not unusual thatRead More -
It is known that self-service helps in scaling support operations, and that self-service portals keep customers happy. You might haveRead More -
SEO, Search engine optimization, isn’t it something your marketing department is always interested in? For long time that have beenRead More -
During company growth and rapid change, it is important to keep delivering exceptional customer service. The key for doing thisRead More -
Zendesk has numerous success stories, but now we are going to look at two of these stories more closely. ThisRead More -
According to Zendesk, adding live chat can increase website conversion rates by 29 percent. In addition, it’s possible to furtherRead More -
It doesn’t matter how fast your business is growing, you have to be always able to keep your customers happy.Read More -
Solving customer problems can feel like having superpowers. Not all heroes wear capes, but it would be nice to giftRead More -
There is one thing that you can do that almost guarantees that your customer will want to come back andRead More -
Self-service is a recent trend in the customer service nation. A majority of customers would rather figure things out onRead More -
Even in the age of email and social media, customers still prefer to use the phone for communicating with companies.Read More
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