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These days customers want to find answers online, until they feel the need to talk to a human. They expectRead More -
When it comes to online customer service, the fundamentals remain the same while many of the specifics undergo dramatic changes.Read More -
Many people think that the closer the help desk is the slower the support seems. However, response times relation toRead More -
There is already one article about why you should be interested in customer experience management. Now we are going to giveRead More -
Companies like Uber and Square are innovative digital companies, that utilize a secret weapon in their industry – empathy. CompaniesRead More -
Zendesk offers different pricing plans for its various modules. Plans are month-to-month or annual. Annually billed options are always littleRead More -
It can be tricky to determine what is the best software to serve your customers. Software Advice surveyed IT professionalsRead More -
Everything has changed in the business environment during of the last 25 years. Competition has got much more intensive. CustomersRead More -
Customer Relationship Management (CRM) software allows companies to stay close to their customers by managing the relationship in all aspects.Read More -
Nowadays customers are becoming more and more demanding. Making business is also becoming increasingly international. It is not unusual thatRead More -
It is known that self-service helps in scaling support operations, and that self-service portals keep customers happy. You might haveRead More -
SEO, Search engine optimization, isn’t it something your marketing department is always interested in? For long time that have beenRead More
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