DMIT News & Update
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Chat and messaging are already common features of many websites and apps. Learn why certain types of conversations provide aRead More -
Consumers have embraced the idea of banking and investing online, and that’s good news for fintech companies. But with moreRead More -
We can’t deny that businesses are not be limited to selling online products on their own website only. Therefore, toRead More -
The benefits of customer relationship management (CRM) systems are now widely known. However, just because you’ve integrated a CRM systemRead More -
Customer service is a key differentiator in today’s competitive business landscape. Set customer service standards and regularly refine them toRead More -
How are customer success and customer experience different? If you don’t know the answer to this question, you’re certainly notRead More -
The popularity of digital assets today reflects the changing needs and behaviours of financial services users. According to the GlobalRead More -
Retaining existing customers is just as important as acquiring new ones. Sales and support can work together to acquire newRead More -
The key trends you can’t ignore if you want to be ready for the 2022 sales market.We’re well into 2022,Read More -
The CRM process is a strategy for keeping every customer interaction personalised and meaningful that consists of five main steps.Read More -
Learn about customer-facing roles, what kind of people do well in them, and how to improve your own customer-facing skills.Read More -
What is a customer experience transformation? First, let’s start with what the customer experience is: it’s everything related to aRead More
